SHIPPING TERMS

Two Important Warnings:

1- All fragile and/or large ítems are crated in a box made of wood or other material ensuring effective protection. As a consequence its is mandatory you request a shipping quote before confirming an order unless you decide to arranging your own shipping or pickup.

2- Depending on each country legislation in the EU, typically ítems over a hundred year request an export authorization by Culture authorities. This can delay delivery up to one month over estimated shipping times.  If an object on display on AnticAndVintage.com requires such authorisation, it shall be indicated on the object's file.  AnticAndVintage does not guarantee that such authorisation will be obtained and shall not incur any liability in the event that it is refused.

Delivery Methods

We have work with the world's best shipping providers to facilitate seamless and fully insured delivery from the seller's location directly to you, wherever you are in the world. Our logistics team is comprised of dedicated members who arrange all the details with our partners, servicing and supporting all shipments.

Here are the different delivery methods you may see once a quote is available.

White Glove:

Delivered by appointment to the room of your choice.

Includes item collection, packing, shipping, full insurance and in-home delivery (unpacking, inspection, minor assembly, removal of packaging materials).

Please make sure the item will fit through any doorways, hallways, stairwells or elevators.

Signature is required at delivery.

Exclusions may apply:

Surcharges may apply for deliveries requiring flight of stairs, walk-up or difficult-to-access locations.

The delivery team will not perform plumbing installation, electrical wiring or assembly requiring extensive use of power tools.

If the item is picked up disassembled, the carrier is not required to assemble it upon delivery. 

Front Door:

Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.).

If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor. 

Includes item collection, packing, shipping and full insurance. 

Does not include unpacking, inspection, assembly or installation. 

A crate may be used to provide maximum protection.

Please make sure the item will fit through any doorways, hallways, stairwells or elevators.

Signature is required at delivery.

Standard and Express:

Delivered by a parcel delivery service such as UPS, FedEx, or DHL.

Includes full insurance.

Electronic tracking is available.

Signature is required at delivery.

Courier:

Item collected and hand-delivered via a local messenger service.

Includes full insurance.

A surcharge may apply for delivery during non-business hours.

Signature is required at delivery.

Shipping Time Estimates

	Domestic	International
White Glove	4–6 Weeks	4–10+ Weeks (Unless Force Majeure, especially due to Delay in export authorization by Culture authorities)
Front Door	3–5 Weeks	3–8+ Weeks (Unless Force Majeure, especially due to Delay in export authorization by Culture authorities)
Standard	1–7 Working Days	1–3 Weeks (Unless Force Majeure, especially due to Delay in export authorization by Culture authorities)
Express	1–7 Working Days	1–3 Weeks (Unless Force Majeure, especially due to Delay in export authorization by Culture authorities)
Courier	1–3 Days	-----------------

Please note that handling, which includes preparing an item for shipment, packaging, and disassembly, may take up to 5–10 days. This is not included in the shipping time estimates above, but is accounted for in estimates on any item details page and at checkout.

White Glove and Front Door delivery for large and/or fragile pieces can be expedited upon request. The extra cost can be substantial, as expedited shipping may require specialized carriers or routing changes.
 

Scheduling a Delivery

If your piece is being handled by a White Glove or Front Door shipping provider, the carrier will contact you 24 to 48 hours prior to the delivery date to schedule a convenient drop-off window, usually between 2 and 4 hours wide.
 
With UPS, FedEx, DHL, or another parcel carrier, it's generally more difficult to schedule a delivery, but we recommend you contact them directly to make delivery arrangements.

 SHIPPING QUOTES.

By default, the shipping quote has to be requested

Requesting a Quote

If the shipping cost is not listed on the item details page, choose the delivery method you want, submit your order and a shipping quote will be provided within 1 to 3 working days.

If you accept the quote, your order will be confirmed and the item will be shipped to you. If you reject the quote, your order will be canceled and you will not be charged. 

If the seller provides free shipping, your order will be automatically confirmed and the item will be shipped to you.

Please note, if your item is being shipped from a different country, you will be required to acknowledge that customs duties and taxes may apply and are your responsibility.

Calculating Shipping Quotes

Shipping quotes are determined by dimensional weight, which is based on the item size, not the actual item weight, and shipping distance.  Antic & Vintage passes the direct cost for shipping to the customer. There is no mark up on these costs.

Pre-quoted shipping,  when displayed, is based on dimensional weight and covers broader geographic areas. This includes shipping to the entire continental EU and the rest of the world.

Accounting for Lead Times

Large, fragile, and one-of-a-kind items require more time and care to ensure they get from the seller to your destination safely. Make sure to consider any extra time that may be needed for scheduling pickup and delivery, packaging, and delivering your item.

Pickup Times

The carrier and seller coordinate a pickup time, which can vary and be limited for some sellers in certain countries and remote areas. This could account for extended lead times that may be quoted to allow sellers the time needed to make your unique item to your specifications.

Packing 

The carrier is responsible for packing your item. Glass and marble items as well as furniture and illumination ítems are crated in wood boxes, and other delicate items may be crated with a custom foam insert or wrapped in a blanket for additional protection.  

Transportation 

Pieces are shipped taking the utmost care and precautions against damage. Learn more about the different shipping services we offer.

Scheduling a Delivery

Large items must be signed for upon delivery. Usually the carrier will contact you 24 to 48 hours before the delivery date to schedule a convenient time, usually within a window of 2 to 4 hours, to drop off your item. If your item was shipped internationally, the carrier may also request personal information, needed for customs processing.

Arranging Your Own Shipping or Pickup

For most orders, you can arrange for another delivery method or choose to pick up your purchase yourself. Select your preferred shipping option at checkout in the Shipping Method section, where you'll see options, "Pick up in person" and "Arrange shipping yourself." Once your order is processed, the seller will contact you to arrange for a pickup, or go over shipping details and timing.

We recommend the item be inspected, either by you or the carrier when picking it up, to ascertain its condition before it leaves the seller's shop. When the item arrives at its destination, inspect it again to make sure it's in the same condition as when it left the store.

If you are using your own carrier, make sure you understand its insurance coverage and policies.

Please note, if you pick up an item yourself, we will collect and pass along applicable sales taxes based on the seller's store location. 

Tracking an Order

We make it easy to check on the status of your order, wherever in the process it may be.

Go to the account menu and scroll down to My Orders, where you'll be able to see if the seller is preparing your item for shipping, if it's ready to be picked up by the shipping provider, and if it has already shipped. If it has been shipped, you'll see the carrier's name and tracking information, if available.

You'll also receive regular email updates about your order.

If you're waiting for the seller to respond to an order-related question, contact us and we will follow up on your behalf.

Tips for Receiving a Delivery

Please make arrangements to inspect your item immediately upon delivery. In the unlikely event that your purchase was damaged in transit or is significantly different from its description on 1stdibs, contact us within 7 days to receive buyer protection coverage. 

Below are helpful steps to follow directly after receiving your delivery. 

If you are asked to sign for the delivery: 

Inspect the item before signing. 

If you find noticeable issues

Note them in the shipping provider’s official paperwork. 

Keep all packaging and shipping documents.

Contact us as soon as possible (no later than 7 days post delivery); we’ll ask for pictures that will help us assess the condition of the piece. 

If the piece was left by the shipping provider:

Inspect the item as soon as possible. 

If you find noticeable issues

Keep all packaging and shipping documents.

Contact us as soon as possible (no later than 7 days post delivery); we’ll ask for pictures that will help us assess the condition of the piece.